Welcome to the Jashore Chamber of Commerce & Industry (JCCI). As a leading organization representing the business community in Jashore, our mission is to foster a conducive environment for economic growth and development. This Citizen Charter outlines our commitment to service excellence and provides clear information on the services we offer, our standards, and how you can engage with us.

Our Mission and Vision

• Mission: To promote and support the growth of businesses in Jashore, ensuring a vibrant and sustainable economic environment through advocacy, networking, and resource provision.
• Vision: To be a dynamic and influential chamber that drives economic prosperity and business excellence in Jashore.

Our Services

We offer a range of services designed to support businesses of all sizes and sectors:

• Advocacy and Representation: We represent the interests of the business community in discussions with government bodies and other stakeholders.
• Business Networking: We facilitate networking opportunities through events, seminars, and forums to connect businesses with potential partners, clients, and investors.
• Training and Development: We provide workshops, training sessions, and seminars to enhance business skills and knowledge.
• Information and Resources: We offer resources and information on market trends, regulatory changes, and business opportunities.
• Certification and Endorsements: We assist businesses in obtaining necessary certifications and endorsements for their operations.
• Support Services: We provide guidance and support on various business-related issues including trade regulations, taxation, and export-import procedures.

Our Standards

We are committed to delivering high-quality services with the following standards:

• Transparency: We ensure transparency in our operations and decision-making processes.
• Efficiency: We strive to provide prompt and efficient service to all members and stakeholders.
• Accountability: We take responsibility for our actions and decisions, ensuring they align with our mission and values.
• Respect: We treat all individuals with respect and professionalism, valuing diverse perspectives and contributions.

How to Engage with Us

• Membership: Businesses can apply for membership to enjoy a range of benefits and participate in our activities.
• Feedback: We encourage feedback and suggestions to help us improve our services. You can provide feedback through our website, email, or in-person at our office.
• Complaints: If you have a complaint or concern, please contact us via our complaint handling process outlined below.

Complaint Handling Process

• Submission: Complaints can be submitted via our website, email, or in person at our office.
• Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.
• Investigation: We will investigate the complaint thoroughly and respond within 15 working days.
• Resolution: We aim to resolve complaints fairly and promptly. If you are not satisfied with the resolution, you may escalate the matter to our ombudsman.

Commitment to Continuous Improvement

We are dedicated to continuously improving our services and operations. We regularly review our processes and seek feedback from our members and stakeholders to enhance our effectiveness and efficiency.

The Jashore Chamber of Commerce & Industry is here to support and empower the business community. We are committed to delivering high-quality services and fostering a thriving business environment in Jashore. Thank you for your trust and partnership.